A complaint is a gift : recovering customer loyalty when things go wrong
Book |
2nd ed., rev. and expanded. -- |
Berrett-Koehler Publishers,
San Francisco :
c2008.
- 1 of 1 Copy Available at Libraries in Niagara Cooperative
- 0 current holds with 1 total copy.
| Branch | Call Number | Location | Holdable? | Status |
|---|---|---|---|---|
| Centennial | BUS BARLO 2008 | Business & Finance - General | Copy hold / Volume hold | Available |
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Details
- ISBN: 9781576755822 (pbk.)
- ISBN: 1576755827 (pbk.)
- Physical Description: x, 287 p. : ill ; cm.print
- Edition: 2nd ed., rev. and expanded. --
- Publisher: San Francisco : Berrett-Koehler Publishers, c2008.
- General Note: LSC 26.95"A BK Business book."
- Bibliography, etc. Note: Includes bibliographical references (p. 251-271), Internet addresses and index.