Powerful phrases for dealing with difficult people : over 325 ready-to-use words and phrases for working with challenging personalities
Book |
AMACOM,
New York :
[2014]
- 1 of 1 Copy Available at Libraries in Niagara Cooperative
- 0 current holds with 1 total copy.
| Branch | Call Number | Location | Holdable? | Status |
|---|---|---|---|---|
| Welland Main | 650.13014 Eve | Adult Non-fiction | Copy hold / Volume hold | Available |
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Details
- ISBN: 9780814432983 (pbk.) :
- Physical Description: ix, 225 pages ; 23 cmprint
- Publisher: New York : AMACOM, [2014]
- Copyright: ©2014
- Formatted Contents Note: Introduction -- Powerful phrases + actions = successful work relationships -- Communicating powerful phrases -- Actions that enhance powerful phrases -- Effective conflict resolution = strengthened work relationships -- Five steps to effective conflict resolution -- Powerful phrases for challenging coworker situations -- Powerful phrases for challenging situations with your boss -- Powerful phrases for situations you cause.